Refund policy

Verse Scents – Return & Refund Policy

At Verse Scents, your satisfaction means everything to us. Due to the nature of our products and for strict hygiene reasons, we are only able to accept returns or offer refunds for items that arrive faulty, damaged, or incorrect.

Because our decants are individually prepared and classified as personal cosmetic items, we cannot accept returns for change of mind, unwanted items, or if you simply do not like the scent.

We currently ship within the UK only, so this policy applies to all UK customers.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is:

damaged
leaking
faulty
or you received the wrong item

your order number
a description of the issue
clear photos or videos of the product and packaging

This helps us resolve the issue as quickly as possible.

If your return is accepted, we will provide instructions on how to return your item.

Items returned without prior approval will not be accepted.

Non-Returnable Items (for Hygiene Reasons)

We cannot accept returns on:

opened or unopened perfume decants
any fragrance vials that have been used or unsealed
items returned due to personal preference (e.g., not liking the scent)
sale items
gift cards

Refunds

Once we receive and inspect the approved return, we will notify you of the outcome.

If your refund is approved:

it will be issued to your original payment method
refunds may take up to 10 business days to appear, depending on your bank

If more than 15 business days have passed since your refund was approved, please contact us at sales@versescents.com.

Exchanges

Because our products are hygiene-sensitive, we do not offer exchanges.

If you received a faulty or damaged item, we will replace or refund it once verified.

If you have any questions about this policy, feel free to contact us at sales@versescents.com — we’re always here to help.

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Refund policy